Installation & Service Manager
Location: Milton Keynes
Job Type: Full time, Permanent
Develop a strategy to underpin the growth of profitable sales in the company’s service/maintenance and installation operations.
Work with UK Sales to drive sales of service and maintenance contracts to key customers.
To develop a network of subcontractors geographically located throughout the UK to carry out all the company’s service/maintenance and installation contracts.
Complete responsibility for all service/maintenance and installation work from receipt of sales order to client sign off.
Responsibilities
- Participate or, where appropriate, lead in the generation of the profitable sales of service/maintenance contracts to key customers
- Develop a network of subcontractors geographically for all the company’s service/maintenance contracts and installations
- Assist and advise in the development and provision of technical service support networks for the company’s overseas subsidiary companies and distributors
- Fully manage subcontractors, inclusive of all training requirements
- Liaison with site contacts
- Project management for all roll out programs, which require installation
- Price negotiation
- Liaison with internal sales
- Monthly reporting for cost analysis and delivery performance
- Site surveys and specification for installations
- Develop call out procedures for all service/maintenance contracts
Requirements
Experience/Qualifications required:
- 5-10 years within a similar contract’s role
- Sales experience of service/maintenance agreements
- Experience of outsourcing for service/maintenance agreements
- Project management experience
- Communication with customer/site contacts
- Knowledge of on-site H&S requirements
- Ability to read and understand site drawings
- CITB certified
- Clean Driving licence
- PC skills (Microsoft Office, MS Excel)
Personal Characteristics:
- A professional individual with excellent organisational skills
- Able to communicate effectively with external contacts
- Able to demonstrate good negotiation skills
- A good internal communicator and team player
- Ability to work under pressure within a fast-paced environment
- Dynamic and energetic